Last Updated: 30 June 25
1. Overview
ChocoAVA (“Company”, “we”, “our”, “us”) is committed to upholding the highest standards of data privacy and protection. This Privacy Policy describes how we collect, use, store, safeguard, and share personal information when you interact with www.chocoava.com and www.chocoava.in (the “Website”).
By accessing or using our Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Identifiable Information (PII)
We may collect information that identifies you directly, including:
- Full name
- Contact number
- Email address
- Billing and shipping address
- Account details (if you create an account)
2.2 Transaction & Payment Information
Processed securely through trusted, PCI-DSS–compliant payment gateways.
We do not store your complete financial information.
2.3 Technical & Automated Data
Collected automatically to enhance user experience:
- IP address
- Browser and device type
- Operating system
- Usage patterns and pages visited
- Referring URLs
- Session behaviour
2.4 Cookies & Tracking Technologies
We use cookies, beacons, pixels, and analytics tools to:
- Personalize product recommendations
- Maintain shopping cart functionality
- Assess website performance
- Enable efficient marketing and retargeting
Users may manage cookie preferences at any time through their browser settings.
2.5 User-Submitted Content
Feedback, reviews, surveys, or other content voluntarily submitted.
3. How We Use Your Information
We process your information for the following purposes:
3.1 Service Delivery
- Processing orders, payments, and deliveries
- Providing customer support
- Sending confirmations, invoices, and service updates
3.2 Personalization & Enhancements
- Improving website functionality and user experience
- Offering tailored product suggestions
- Conducting analysis, research, and internal evaluations
3.3 Marketing & Communication
With consent, we may send:
- Promotional emails
- SMS/WhatsApp updates
- Product launches, offers, and brand campaigns
You may opt out at any time.
3.4 Legal & Risk Management
- Fraud detection and prevention
- Compliance with applicable laws
- Protection of our rights, systems, and customers
4. Sharing of Information
ChocoAVA may share your data only with trusted and verified partners:
4.1 Logistics & Delivery Partners
To fulfill and deliver orders.
4.2 Payment Processors
For secure payment authorization and processing.
4.3 Technology, Analytics & Advertising Partners
Such as Google Analytics, Meta Business Tools, SMS/email service providers, etc.
4.4 Legal Authorities
If required to comply with laws, enforce policies, or protect safety.
We do not sell, rent, or trade customer data.
5. Data Security & Protection
We implement industry-standard security protocols, including:
- SSL encryption
- Restricted and monitored access
- Secure data centers
- Regular security audits and compliance checks
Despite our efforts, no online platform is completely immune to risks.
6. Data Retention
We retain personal data only for:
- Order history maintenance
- Legal and compliance requirements
- Customer service operations
- Business analysis
Data is securely deleted once retention is no longer necessary.
7. Your Rights
You may request to:
- Access your personal information
- Correct or update your data
- Request deletion (where legally permissible)
- Withdraw marketing consent
- Raise concerns regarding data usage
Contact details are provided below.
8. Children’s Privacy
Our Website is not intended for individuals under 13 years of age.
We do not knowingly collect or store information from minors.
9. Changes to This Policy
ChocoAVA reserves the right to modify or update this Privacy Policy at any time. Updated versions will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For inquiries, concerns, or data-related requests:
Email: info@chocoava.com
Phone/WhatsApp: +91 9811250681, +91 7827218332
Address: 379-D F/F PKT II MAYUR, VIHAR PH I, East Delhi, East Delhi, East Delhi, Delhi, India, 110091